Fostering Trust through Effective Communication and Action

This week I’ve been reflecting on a passage from Mencius (the latinized way of referring to Mengzi 孟子), an important person in the early development of Confucian philosophy: “Benevolence (仁 ren) is like archery. An archer corrects himself and only then shoots. If he shoots but does not hit the mark, he does not resent …

Ars Contexualis and UX

Ambiguity kills everything in User Experience (UX) design and research. And yet, the field itself is perplexingly ambiguous, “With the lack of consistency and simplicity in how we define UX, we’ve stripped it of its meaning and, more importantly, reduced the job to a mere buzzword,” as Yazin Akkawi states. For example, what is the …